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Customer service

Questions About Products
Will your products fit on my motorcycle?

Many of our products are universal so they can fit on most motorcycles. In addition, we also have products for specific models. Most of the time, this will be in the description of the product.

If you have any questions regarding this matter, let us know and we will find a solution!

How do I mount your products?

A lot of our products are universal and, therefore, will fit on most motorcycles. In addition, we also have many products that are model-specific. Most of the time, this will be indicated in the product's description.

If you need an explanation on the installation of a product, you can always send us with an email (with pictures if possible). We will do our best to guide you through the mounting.

You will also find a lot of useful videos about mounting and installing on our YouTube channel.

You can find it here: https://www.youtube.com/channel/UClGxrvRKY9zJFert0g2sDbg

If you would like us to make another video, let us know and we will see what we can do!

Ordering Process
I have not received an order confirmation

When you place an order, you always receive an email with the confirmation. Should you not have received any email, please check that the email address on your account does not contain any typing mistake. You can check your address in "My Account" and check for mistakes. 

If your email address is correct, then the problem might come from your provider blocking our emails. You can always call us or send us an email to ensure your order has been placed.

Can I change or cancel my order?

This is possible, however, please contact us as soon as possible.

This way, you might reach us before we have sent your package. If the package is already gone, we can unfortunately not help you change your order anymore.

How can I pay?

We have a lot of different payment methods that you can choose from.

Here are the possibilities:

  • Bank transfer (through your bank, please indicate your order number)
  • PayPal
  • iDeal
  • Sofort (Germany)
  • Credit card / Maestro
  • Mister Cash
  • Bitcoin
  • Afterpay
  • Cash at our office in Groningen

All prices include VAT. There are no fees outside of what you pay from your order. All you have to do is choose your favourite payment method.

Delivery & Tracking
Will my package be shipped the day of the order?

If you place an order before 17:00and all the products of your order are in stock, your package will be shipped the same day. Some products have a longer delivery time and in this case, we cannot ship it the same day. The delivery time of these products is indicated in our webshop.

For example, if you have ordered 5 products and only 4 of them are in stock, we will not ship your package. If they are all in stock, we will send everything the same day. However, if a product takes a long time to arrive, you can contact us in order to split your package. The products that are in stock will be sent right away and we will ship the rest as soon as we receive it. The shipping cost will be charged twice as they will be two separate parcels. Please, contact us in advance if you need to split an order.

How much are the shipping costs?

Our standard rate is 5,95 € for shipping in the Netherlands. However, if you order for more than 150 €, they will be FREE! In the Netherlands, we send your package with Post NL. 

Shipping to other countries is taken care of by Post NL or DPD, depending on your country. 

International Shipping Rates

- Europe

  • Austria: 8,95 €
  • Belgium: 6,95 €
  • Bulgaria: 18,95 €
  • Czech Republic: 9,95 €
  • Denmark: 8,95 €
  • Finland: 14,95 €
  • France: 8,95 €
  • Germany: 6,95 €
  • Greece: 19,95 €
  • Iceland: 24,75 €
  • Ireland: 12,95 €
  • Italy: 11,95 €
  • Lithuania: 12,95 €
  • Luxemburg: 7,95 €
  • Norway: 19,95 €
  • Portugal: 17,95 €
  • Slovenia: 12,95 €
  • Spain: 14,95 €
  • Sweden: 14,95 €
  • Switzerland: 22,27 €
  • United Kingdom: 10,95 €

- Other Continents

  • Africa: 39,95 €
  • Asia: 39,95 €
  • Western Europe: 24,95 €
  • Worldwide: 53,95 €

NOTE: We do not ship to the United States and Canada!

I did not receive a tracking link

Do not worry. Most of the time, the tracking ends up in your junk folder. Usually, you will automatically receive a link from the carrier once the parcel has been scanned at a distribution centre. 

Should you still not find your tracking number, check on your account if your parcel has actually been sent. It is possible that some products are not in stock or need to be ordered for you.

If everything has been shipped and you did not receive an email with your tracking, wait until the next morning. Sometimes, the carrier processes it at night. If you still do not have anything, just let us know and we will get the information for you!

Where is my package?

If you did not receive your order after 3 to 7 working days (and the order has been processed by a carrier), please contact us to info@choppershop.com. It is possible that your parcel has been restated or delayed. If you have waited longer than 10 days and have not heard anything about your order from the delivery services, please contact our customer service so we can figure out what happened.

Returns and Warranty
How can I return a product?

We want you to be happy with your purchase. Is the purchase not as expected or do you prefer a different exhaust, headlight or flashing light? No problem!

At Motorcycles United, you always have 14 days to exchange a product or get your money back. This applies when the products are returned unused, undamaged and in the original packaging.

Exceptions
We can not take back products that have been ordered especially for you, "status delivery time: on order". The status is always mentioned with the product. If you have any questions, please send an e-mail to returns@motorcyclesunited.eu

Think about:

  • Custom YSS shock absorbers
  • Custom Hagon shock absorbers
  • Specially ordered Tarozzi products
  • Custom exhaust systems
  • Jets
  • Specially ordered tires

How does the return process work?
If you want to return something you have to go through the following steps.
Returns that have not been submitted in accordance with these steps will result in serious delay!

Return process

Step 1
Print the return form and fill it in as completely as possible.
You can print the form via the following link: PRINT RETURN FORM

Step 2
Do you not have an account? Then skip step 2 and continue to step 3!

- Log in to your account.
- Go to "My orders"in the "My account"column.
- Select your order from which you want to return something and click on "View".
- At the bottom of your order overview, you will see a button "Return Item(s)" click on this, go through the steps and click on "Send".

Step 3
Pack the products which you want to return unused, undamaged and in the original packaging in a sturdy shipping box. Do not forget to include the return form!

Send your returns to the address on the return form.

The return costs are for your own account unless otherwise agreed with us! (Faulty or wrong delivery)

Step 4
We strive to process your return within 3 working days. You will receive a message from us if your return has been processed.

Fees paid for international duties, taxes and/or brokerage fees are non-refundable.

Incorrect delivery
We also can make mistakes! Did you receive the wrong product? Then it is best to send an email to returns@motorcyclesunited.eu. This way we will offer you the best and fastest solution with no extra costs for you!

Always use your order number in the subject of the mail and send a photo of the packing slip + a picture of the wrongly received product.

Defects
If a product is defective, we will immediately provide the right solution! If you have accidentally made a product defect (yes, we love DIY) and you are looking for a replacement, then we certainly think along with you. Paying the same thing twice is also so annoying!

You can send an email to returns@motorcyclesunited.eu

Always use your order number in the subject of the mail and send a photo of the defect (if possible) together with a short description of the problem.

Note:We use a different return policy with electrical products. If you want to return an electronic product due to a defect, we first ask you to contact our shop. The product can not work because of wrong wiring or other electronic problems of your motorcycle.

Refund
Products that are returned unused, undamaged and in the original packaging are refunded for 100%. If this is not the case, we can only credit 75% of the purchase price.

Return refund

How fast will my return be processed?

When you return a product to us, it takes about 10 days until we have is back. Then, we check if everything we received is in good form. Once this is dealt with, we ship the eventual replacement within 1 to 2 days if the product is in stock at our warehouse.

How long is the warranty on your products?

All the products we offer with an ECE type-approval have a two-year warranty. 

Therefore, make sure you keep the receipt of your order as it will be needed to claim the warranty. We typically ask you for pictures of the product, the receipt as well as your order number.

When we received a product under warranty, we check and determine if it can be fixed or needs to be replaced.

I received a damaged product

In the package: When you receive a damaged product in your parcel, we typically ask you to send us pictures of the damage at info@choppershop.com alongside your order number. We will then offer you a discount on that product should you prefer to keep it or a return label. The latter will allow you to send us the product back for free. Once we received your parcel, we will then give you a replacement or a full refund on your bank account (this can take a few days).

During the installation: When you were installing the product, this one got damaged or has broken down. In this case, we need to determine if the product was faulty to begin with, or if you did something wrong with it, such as putting too much strength when mounting it. In the event of a faulty product, you have a warranty and we will offer you a replacement product or a refund if you wish to send the product back. However, this is ONLY the case within the 14 days return period. Send us an email with pictures of the defect and we will do our best to find a solution as soon as possible.

After using the product: Our products come with a two-year EU warranty. Should one of our product break within this period of time, you can claim the warranty. We will then check if the damage is covered by the supplier and whether the product can be repaired or replaced. Send us an email with pictures and we will do all we can to solve the problem.

I received the wrong product

Nobody is perfect, so it happens that we make mistakes! So, what should you do in this case? Just send us an email explaining the situation at returns@motorcyclesunited.eu

We will always do everything we can to provide you with a fast and satisfying solution in order to fix the problem. Of course, you will not pay for any of that!

Please, always mention your order number in the topic of your email and send a paper of the packing slip as well as of the one of the wrong product. This way, we will be able to solve the situation quickly.

General Questions
Do you have a physical shop?

We do not have a physical shop, however, it is possible to pick up and return products to us at our office.

We have an office in the Netherlands where we are always glad to talk to our customers!

What is your address?

Our headquarters are located at Ulgersmaweg 47B in Groningen (Netherlands). This is where our office and warehouse are.

How do I contact you?

You can send us an email at all times and we will answer as fast as we can. Send it at this address: info@choppershop.com

You can also give us a phone call at this number: +31(0)85 0606065

Shipping
What is the shipping time?

This depends per country, you can check it in the Cart when you fill in your country.

Hi there!

At Choppershop.com we like to play fair & fast.

To give you a few examples...

- Easy communication, we really like to talk with you about your project.
- Fair Shipping, with ridiculously low rates and about 98% same day shipping!
- High-quality products with razor sharp pricing! Go and compare ;)
- A super happy customer (friend) base! --> Click to check 
- Sorry, but we cannot ship to the USA 

Well, if you like to know more about us (click), you can check our webshop or our blog (caferacersunited.com)! 

If you are proud of what you have made (you should be) and like to share it with about 150.000 people; please let us know and we make a story for you on our blog and share it on our Facebook page!

Our email address is:  info@choppershop.com
Usually, we will respond within the hour. That's our trademark, however, sometimes do take a sleep (don't tell anybody)

You could also give us a call if you like. Our phone number is +31(0)85 0606065

So, how can we help you?

The Cafe Racer Team!

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