Are you a proud owner of a Biltwell Gringo or Biltwell Gringo S helmet? Then we highly recommend you checking your helmet! Read this blog to find out how and why!
To our biggest surprise we have just got a note to check every Gringo helmet we have in stock and also the ones we sold over the past few years!
If your helm doesn't have on of these tags there is nothing to worry about!
If you do own a helmet with this specific tag please continue reading.
What is the problem with these specific helmets?
We been notified that insufficient impact absorption capacity at extreme low temperatures (-20°C) may exist in certain Biltwell Gringo and Gringo S helmets which can, in the event of a crash, lead to possible injuries up to a risk to life and limb.
What to do if you have a faulty helmet?
If you own a helmet with the specific tag as shown above please stop using the helmet immediately. Then please take a picture of the tag of your helmet (make sure the tag is clear and readable in the picture).
Click the button down below to send us your picture + the order number in which you ordered the helmet.
What happens after I send the message?
We will check your helmet along with the order number you sent us. If it is indeed a faulty helmet we will send you a return label so you can sent your helmet back to us. We will also contact you about the various alternative options to get you on the road again ASAP!
I don't want to sent my helmet!
We understand! I mean we all want to ride now, but please look out for your own safety and follow these safety procedures. We will then contact you right away with alternative options so you can going again quickly!
I Already sold the helmet, what now?
Please forward this message immediately to the person you have sold this helmet to and make them aware of the situation.
Thank you for your cooperation.